Frequently Asked Questions

How do I earn loyalty points?

Earn 1 point for every $1 you spend on the Just Ingredients website. Redeem 100 points for a $5 discount code.

Earn 1 point for every $1 you spend on the Just Ingredients website. Redeem 100 points for a $5 discount code.

How do I use my points to redeem rewards?

Log-in on the rewards page and scroll down to view eligible rewards, click ‘redeem’, your discount code will be sent to you via text and email. Enter the code at checkout. 

Log-in on the rewards page and scroll down to view eligible rewards, click ‘redeem’, your discount code will be sent to you via text and email. Enter the code at checkout. 

Can I use other discounts with my rewards discount?

Yes, most sitewide discounts can stack with a loyalty code. However, some exclusions may apply. See our Promo Terms page for details.

Yes, most sitewide discounts can stack with a loyalty code. However, some exclusions may apply. See our Promo Terms page for details.

When can I start redeeming my points?

You can start redeeming points when you reach 100 points. Every 100 points = $5 off.

You can start redeeming points when you reach 100 points. Every 100 points = $5 off.

Do my points expire?

Yes, they expire 6 months after the day they were earned.

Yes, they expire 6 months after the day they were earned.

Can I use points on my subscription?

Yes! Reward codes can be applied to your subscription order in your subscription portal at checkout.

Yes! Reward codes can be applied to your subscription order in your subscription portal at checkout.

Can I apply points after purchase?

Loyalty Rewards are unable to be added to an existing order. The good news is, points can easily be added (via reward code) to your next one-time or subscription order.

Loyalty Rewards are unable to be added to an existing order. The good news is, points can easily be added (via reward code) to your next one-time or subscription order.

How do I check my point balance?

To view your point balance, log-in to your account by clicking the black “Log in” button in the header of this page. Your point balance will be right under your name.

To view your point balance, log-in to your account by clicking the black “Log in” button in the header of this page. Your point balance will be right under your name.

How do I check my rewards history?

To see your redemption history, log-in to your account by clicking the black “Log in” button in the header of this page. Click “Rewards History”.

To see your redemption history, log-in to your account by clicking the black “Log in” button in the header of this page. Click “Rewards History”.

How do I know what tier I am a part of?

When logged in to your account you can see the tier you fall into and how many points you need to get to the next tier.

When logged in to your account you can see the tier you fall into and how many points you need to get to the next tier.

More FAQ's/Terms & Conditions

For further questions contact our Customer Experience team via live chat, email, or phone by clicking here, or view our Terms of Service page.

For further questions contact our Customer Experience team via live chat, email, or phone by clicking here, or view our Terms of Service page.

Got More Questions? Let's Chat!

For the fastest response times, use the chat box in the bottom right corner.

Or you can email us at help@justingredients.us

For the fastest response times, use the chat box in the bottom right corner.

Or you can email us at help@justingredients.us

When will I receive my points for submitting a photo review?

Points are awarded within 7–10 business days after your review is submitted. During peak periods—such as our Birthday Sale or Black Friday—processing may take a bit longer.

Points are awarded within 7–10 business days after your review is submitted. During peak periods—such as our Birthday Sale or Black Friday—processing may take a bit longer.

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